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(Items returned without a Repair Number may not be processed, or may be rejected by the Receiving Department)
Once repair items are received by Kessler, they are checked in to our repair database and our team will begin performing the diagnosis and repair as needed. Our goal is to repair items as quickly as possible. Our current turn-around time for repairs is 5-7 business days for non-electronic items, if not sooner, and 1-2 weeks for electronic items.
When the repair has been completed you will be contacted via email by a Kessler Crane representative and an invoice will be sent to you for making the payment for repairs online at your convenience.
Once the repair invoice has been paid, your repaired items will be shipped back to you and you will receive a ship notification email with your tracking information.
If you are located outside of the US, you can use the following custom's code to ship it as a warranty/repair: 9801.00.1012
If Customs paperwork is not coded properly, and payment is due from Kessler when repair item is delivered, the package may be rejected by Receiving Department.
Return Shipping will be handled via Kessler Crane’s courier of choice on Kessler Crane’s account, return shipping costs will be added to the final repair invoice.
A.F. Marcotec GmbH
Kirschberg 27 Griesheim - Germany
Phone: +49 6155/88777-66